Claims & Settlements

Claim Handling

In the unfortunate event of cargo loss or damage, timely and effective claim handling is essential to minimizing disruption and safeguarding your interests. Our claims process is built around responsiveness, clarity and accountability — delivered through a single, dedicated point of contact.

 

All claims are managed in-house by an experienced team that oversees the process from initial notification through to final settlement. Acting as the central coordinator, we liaise directly with all relevant parties — including clients, buyers or sellers, subcontractors, insurers and surveyors — ensuring that communication remains seamless and the process progresses without unnecessary delay.

 

We work exclusively with highly rated insurance partners and leverage long-standing relationships to accelerate decision-making and resolution timelines. Our role is to guide you through each step, provide expert advice and deliver results with efficiency and transparency.

To initiate a claim, the following supporting documents are typically required:

• Transport document (e.g., Bill of Lading)
• Commercial invoice and packing list
• Loading and/or quality report
• Estimated claim amount
• Location of the goods and a local contact for survey purposes
• Photographs of the damaged goods
• Insurance certificate

We are committed to ensuring that every claim is handled with professionalism, discretion and a results-oriented mindset — so you can continue focusing on your business with confidence and peace of mind.